Shipping & Returns

SHIPPING (within Australia only)

All orders are shipped EXPRESS for a flat rate of $12 applies.
Please allow 2 business days processing time for online orders.
We do not offer international shipping.

Pre-Orders Shipping

If you add other items with a Pre-Order item, please note that we will hold all items in your order until the pre-order item is released. If you want your other items immediately, please submit a separate order and we'll post them out to you.

Sustainable Packaging

We use recycled mailers and biodegradable cartons. We reuse packaging material that we receive from suppliers.

 

RETURNS (must be within 30 days of purchase)

Your satisfaction with a purchase is our main priority. We understand returns may sometimes be necessary. If you need to return an item, please call us first to discuss. Our returns policy applies both in store and online.

Proof of purchase is required for all returns and exchanges, and it must occur within 30 days of purchase.

Refunds are only available if goods are faulty or misrepresented.

Returns are available on yarn if the same dye lot is still in stock and it must be in original condition, and will be processed in the form of exchange or store credit.

No returns on needles and books.

Yarn substitution calculations are done with care and in good faith with the information available. Therefore customers have agreed to the recommendation provided upon yarn purchase. As such we are unable to take responsibility for any shortfall or over supply of yarn.

While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn.