Are your colours accurate in photos?
While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn.
Will I get the same dye lot if I order more than 10 balls?
We cannot guarantee that you will get the same dye lot when ordering more than 10 balls, so please contact us at the shop before placing your order to avoid disappointment. We will always try to do our best to ensure balls are from the same dye lot.
How much is shipping?
FREE regular shipping within Australia on order over $200. For order under $200 within Australia: - Regular Post - A flat postage rate of $10 applies, estimated delivery time 2-10 business days. - Express Post – A flat postage rate of $15 applies, estimated delivery time 1-2 business days. We also offer store pickup from our Canterbury store during business hours.
When will my order be posted?
Please allow one business day for order processing. Where possible we will aim to ship orders on the same day.
When can I collect my order in store?
You will receive an email or SMS notification once your order is ready for pickup. Our pickup times are during our shop business hours.
What is your return policy?
Your satisfaction with a purchase is our main priority. We understand returns may sometimes be necessary. If you need to return an item, please call us first to discuss. Please see our return policy in the Information section for more details.
Do you offer a ball winding service?
Unfortunately, we currently do not offer a ball winding service.
Do you sell Gift Cards?
Yes, we sell Sunspun Gift Cards. 1. For e-Gift Cards to use at our online store, please click on the GIFT CARDS on the navigation menu. 2. For Gift Cards to use for in-store purchases at our Canterbury shop, please give us a call on (03) 9830 1609 or visit our shop in-person to discuss your needs.